Framces King
General Terms and Conditions
COURSE INFORMATION
Starting day:
most courses start on a Monday (Tuesday,when Monday is a public holiday) and finish on a Friday.On your first day you may miss one or more lessons because of the time needed to administer the entry test, complete registration and travel to your Frances King school.
Minimum age:
16, except Courses 17-21 age 22; Courses 31-32 age 17; Course 33 age 21; Internship Programmes age 18; Course 34 age 9; Course 36 age 50.
Location and course:
Frances King School of English cannot guarantee a particular course,timetable or Frances King school until you have taken the entry test at the school.Every attempt will be made however to place you in the school or course of your choice.In the event of insufficient enrolments for a course,the school reserves the right to offer an alternative course of equal value.Frances King School of English reserves the right to change course programmes and locations without prior notice in the event of unforeseen circumstances beyond our control or if in the best interests of the school.
Progress meetings:
from time to time you will have a short, 5 minute, meeting with your teacher. About 20-30 minutes per week of class time will be used for progress meetings, while the class carries on with work set by the teacher.
Student holidays:
if you are on a long course,except examination preparation courses,you may take a holiday of one week every 12 weeks without losing your course fee for this period providing 1 week’s notice is given.If you are staying in Frances King accommodation and wish to take a holiday,you must give 1 week’s notice to the school.To leave your luggage at your Homestay during your holiday you must pay a £50 retainer/week. In all other accommodation,luggage may be left at the discretion of the management.
Semester and Academic Year Courses (Course 8 and 9):
28 week programme: 4 weeks’ holiday, 36 week programme: 6 weeks’ holiday, 48 week programme: 8 weeks’ holiday. There is an extra 2 weeks’ holiday from December 21, 2009-January 1, 2010.
One-to-One:
requests for a change to your timetable must be made 48 hours in advance. Payment for One-to-One lessons must be made at time of booking.
Arranging further One-to-One lessons:
payment must be made at time of booking (minimum 2 lessons).
Sometimes Frances King or our representatives take photographs and videos during our courses which may be used for promotional purposes. Please advise us at the time of booking if you do not wish to appear in any promotional material.
ACCOMMODATION INFORMATION
Minimum age for accommodation:
18, except A1-A14 – age 16. Children taking Course 34 may stay in A3-A11, A16, A20, A27-A28, A33, A34 (children over 12 years only) and A35-A36 if accompanied by a responsible adult over 21 years. Children over 14 years, taking Course 34 (Easter and Winter Programmes only) may stay in A18 if accompanied by a responsible adult over 21 years.
First and second choice of accommodation:
please always include a second choice of accommodation on the Enrolment Form.Where the first choice of accommodation is not available we will book the second choice.
Use of kitchen:
There is no use of kitchens in homestays except in Private Home (A1)
Maximum booking length:
12 weeks in all accommodation.We are happy to extend your accommodation for you after your arrival in London.
Accommodation only:
we are happy to organise accommodation for people who do not study with us (subject to availability).Accommodation only prices apply,inclusive of V.A.T.
Special requests:
we will do our very best to deal with your special requests but are not able to guarantee this.Please send your booking as early as possible to avoid disappointment.
Location of Frances King accommodation:
accommodation is located in zones 1,2 and 3 with an approximate travelling time of 25-45 minutes by underground,mainline train or bus.
Accommodation arrangements:
in arranging accommodation Frances King School of English may be acting as agent for the supplier,as principal or as a sub-agent.The status of Frances King in relation to specific accommodation will be explained on request.
All students are required to present their passports on their first day and the school will retain a copy. You are also required to provide and keep up to date your contact details in London and next of kin contact details in your own country.
Problems and complaints with courses, accommodation and other services should be brought to our attention immediately so that we can help. We do not accept complaints made after your course has finished.
Frances King School of English reserves the right to cancel a student’s course and accommodation in the event of misconduct or unsatisfactory behaviour. Students will be responsible for all costs arising.
PAYMENTTERMS
1. Before we can confirm your course or accommodation booking or send a letter of confirmation,you or your company need to pay either:
A deposit of:
£200 if you want to book a course (£600 for Foundation Programme)
£500 if you want to book a course and accommodation,or
Payment in full:
if you are booking less than 15 days before arrival or
if you are booking A35-A36 accommodation.
2. 15 days before arrival you need to pay the balance of your course and accommodation fees.Full fees for course and accommodation must be received before you can arrive in your accommodation.
3. Frances King is not responsible for any bank transfer charges.Payment must be received in full – please instruct your bank to remit the full amount plus additional funds to cover ALL bank transfer charges.You will be asked to pay for any outstanding bank transfer charges on the first day of your course.
CANCELLATIONPOLICY
1.Cancellation of courses and accommodation BEFORE arrival in the UK:
If you want to cancel your booking before arrival in the UK you must give notice in writing. We will refund all fees minus the £200 Course Deposit and £300 Accommodation Deposit. If the accommodation fees for the notice period exceed £300 you will be charged the difference.
Notice Period to cancel accommodation is:
- 4 weeks’ notice: A35-A36
- 3 weeks’ notice: A31-A34
- 2 weeks’ notice: A17-A18, A21, A25-A26, A29
- 1 week’s notice: A1-A14, A23-A24
- 48 hours’ notice: A16
- 24 hours’ notice: A19-A20, A27-A28
In A30 accommodation, if you cancel, you will be charged 1 week’s rent (bookings of less than 6 weeks) or 4 weeks’ rent (bookings of more than 6 weeks)
2.Cancellation of courses and accommodation BEFORE arrival in the UK when a student is refused a visa:
If you want to cancel your booking before arrival you must inform us in writing.
- The course deposit of £200 will be refunded less a reduced deposit of £50.
- The accommodation deposit of £300 will be refunded,less a reduced deposit of £50,provided notice to cancel accommodation is given.
- If you cancel your course and accommodation before arrival and have paid your fees in full,all fees minus a reduced deposit of £50 for the course and £50 for accommodation will be refunded,provided notice to cancel accommodation is given.
- You must send us a copy of the visa refusal letter issued by the British Embassy/Consulate.
3.Cancellation of courses AFTER arrival in the UK:
If you cancel or curtail your course after arrival in the UK there is no refund in any circumstances:
- If your course is longer than 4 weeks,you must give 4 weeks’notice in writing and you may apply for a credit for the unused part of the course. There is no credit for cancelled courses during the first 4 weeks of a course.The course credit may be used within 2 years and cannot be transferred to another student.Course credits may not be used to pay for One-to-One lessons or accommodation.
- All applications for a course credit must be in writing on a form available from the school office.Responses will be given in writing and discussions will not be entered into.
- To cancel One-to-One Courses you must give one week’s notice in writing.You may apply for a credit for the unused part of the course. This may be used as part-payment towards any Frances King course within 2 years.
- To cancel individual lessons you must give 48 hours’notice.All late cancellations are charged at the full rate.
- If you leave because you are ill or because of the death or serious illness of a close relative you may be able to claim reimbursement of fees through your insurance
4.Cancellation of accommodation AFTER arrival in the UK:
If you cancel or curtail your accommodation after arrival you will be charged a £50 cancellation fee.You must give notice beginning at a weekend to a Frances King Advisor.
Notice Period to cancel accommodation:
- 4 weeks’ notice: A35-A36
- 2 weeks’ notice: A17-A18, A21, A25-A26, A29, A31-A34
- 1 week’s notice: A1-A14, A23-A24
- 48 hours’ notice: A16
- 24 hours’ notice: A19-A20, A27-A28
- A16: you must give 48 hours’ notice and you will be charged a cancellation fee which will be approximately 1 night’s fee for each week booked.
- A30: it is not possible to cancel after arrival without losing full fees for the period that you have booked.
- Where notice is not received, accommodation fees for the above periods will be added to the cancellation fee.
Course and accommodation refunds may take between 30-60 days to process. Refunds cannot be processed until the school has been paid in full for all services booked.
Refunds will only be made to the person or organisation that paid in the first instance.
MEDICAL,TRAVEL ANDCOURSEINSURANCE
Before you arrive in the UK, we strongly recommend that you take out insurance for your own financial and personal security. You can take out your own insurance or the International Student Policy offered by Endsleigh Insurance Services Limited, which has been specially designed for overseas students studying in the UK.
It is advisable to take out your student insurance at the time of booking your trip as cover will commence for pre-departure cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel your course for an insured reason such as illness or serious accident preventing you from traveling.
Insurance arrangements are not included in the course and accommodation enrolment procedure.
AIRPORT TRANSFERTERMSANDCONDITIONS
- A £20 supplement will be added for transfers made between 23.00-05.00 hours
- Waiting time of one and a half hours is included in the transfer price.If you do not contact the driver within one and a half hours of the flight arrival time,the driver will leave the airport and any request for a transfer will be charged at the full rate.Extra waiting time is charged at £10 for every half hour.Waiting time starts from the scheduled time of arrival unless the flight is early in which case waiting time will start from the actual flight arrival time.
- To change or cancel an airport transfer you must inform us in writing 24 hours before the flight arrival in the UK or the departure from the UK.
- Please request price for transfers for more than one person to more than one destination.
- If you book A25-A26 or A35-A36 accommodation, the airport transfer is to the London Solutions office and NOT to your Flatshare or Apartment. A supplement will apply if you request a further transfer.
PUBLIC TRANSPORT FROM LONDON AIRPORTS
We recommend that students use public transport from London airports to central London which is cheap and very convenient. For further information: visit: http://uk.visitlondon.com/travel/airports
Last updated: Mar/19/2009